How to Make Customers Love You

This is part two of a jam-packed interview from a standout Parkland USA store manager, Curtis McBride.  Live from the C-store ConoMart in Billings, Montana!  

• A success tip for anyone working in a store.
• Why your life can change in a positive way in any moment.
• A hilarious customer service story and why it pays to stay calm.
• What might surprise you about working in a convenience store.
• The critical role that Curtis’ store plays in the local community.
• Why a convenience store can be a career.
• Curtis’ little ways to lead and boost customer service.
• What he likes most about his coworkers and customers.
• What makes Curtis so successful.
• His secret to retaining his team.
• Why he doesn’t believe in “bad days”.
• The two places he goes for motivation when he most needs it.
• Why Curtis plans to work at Parkland USA until he retires.

Key Quote - “I don’t believe in bad days.”